FAQs

Welcome to the Forisae FAQ page. Here you’ll find answers to the most common questions about orders, shipping, and returns.

Orders

Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within 12 hours of placing them. Please contact us as soon as possible.

Q: How do I know if my order was confirmed?
A: You will receive a confirmation email immediately after placing your order.

Shipping

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

Q: How long does delivery take?
A: Orders are delivered within 5–8 business days after processing.

Q: How long does processing take?
A: Orders are processed within 1–3 business days.

Q: Will I receive tracking information?
A: Yes, once your order is shipped, you will receive a tracking number via email.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery.

Q: Do I have to pay for return shipping?
A: No, return shipping is free.

Q: Are there any restocking fees?
A: No, we do not charge restocking fees.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–10 business days after approval.

Q: Can I exchange an item?
A: Yes, please contact us to arrange an exchange.

Products

Q: What kind of products do you sell?
A: We specialize in everyday basics and apparel designed for comfort, quality, and style.

Q: Are your products true to size?
A: Yes, our products follow standard sizing. Please refer to the size guide on each product page.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.

Q: Is my payment information secure?
A: Yes, all payments are processed through secure, encrypted payment gateways.

Support

Q: How can I contact you?
A: You can reach us anytime:

Q: How long does it take to get a response?
A: We respond within 24–48 business hours.

Order Issues

Q: What if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery, and we will resolve the issue at no extra cost.

Q: What if my package is delayed or lost?
A: Contact us, and we will assist you in resolving the issue quickly.